The people are fine, mostly. It’s the systems and processes that are the problem. Last week my faith was to a degree restored in a large financial institution. That’s after an unnecessarily bruising …
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Are you holding process or outcome?
It’s worth being clear... With a group of people engaged in change, is your commitment to a process or to a specific outcome? If you feel you need to achieve a certain outcome, then fair enough, go …
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If you want to be in control…
If you want to be in control, you’ll need to be smart. The more you want to be in the driving seat of the relationship, the harder it’ll be for the other party to bring their thinking, their …
Do we make the same mistakes?
It starts like this... I’m not that happy with the way the meeting is going. Certain things about the way the other person talks or acts, I don’t really like. At least, I don’t feel that I want to …
Humility and influence
There are so many lessons to draw from Nelson Mandela’s life and example. Here’s three I have... It is possible to change the world (or something less) if it matters enough and there are no limits to …
An engine needs a mechanic
People on the outside of an organization have the freedom and perspective to see and articulate what’s going on in the inside. They’re not part of the system; they’re not constrained by the …