by DavidFraser | Feb 3, 2014 | Leadership, Organizations, Relationship Skills, Systems
Have you ever tried to use just one foot when you’re meant to use two? I imagined it wouldn’t be very easy, but I decided I’d better experiment before writing this post… So I tried it today. (We leave nothing to chance in the search for the best information for...
by DavidFraser | Jan 13, 2014 | Leadership, Relationship Skills, Systems
The people are fine, mostly. It’s the systems and processes that are the problem. Last week my faith was to a degree restored in a large financial institution. That’s after an unnecessarily bruising experience at the hands of its automated procedures. Strange how so...
