by DavidFraser | Jun 22, 2015 | Leadership, Relationship Skills, Sales
We might not be able to address someone’s needs directly: We may not be able to provide the specific thing they say they are looking for right now. But perhaps we can see something even more important we believe they need—something they don’t see themselves, so much...
by DavidFraser | Jun 15, 2015 | Communication, Leadership, Relationship Skills
Broad or precise, which do you prefer? Possibly (but not necessarily) because I’m engineer, I generally regard precision (and the requisite level of detail) as an unmitigated good thing. Not everyone has the same preference of course. It is quite striking (to me, that...
by DavidFraser | Jun 8, 2015 | Leadership, Relationship Skills
Are you hard to help? Or does that just apply to some of the people you work with? It’s such a waste when we make it difficult for other people to give us the help we need; when we let our pride or our ego put up barriers when others are trying to act in our...
by DavidFraser | Jun 1, 2015 | Leadership, Relationship Skills
…we probably need to overcome it before anything else will work. It’s striking how often we try changing all manner of things to get the result we want, apart from the one underlying issue that’s actually stopping us succeeding. Why is that? Sometimes, some...
by DavidFraser | May 18, 2015 | Leadership, Organizations, Relationship Skills
…let them speak. It’s quite simple really. The days of talking at an audience and expecting them to take much of it on board are gone. Expectations have changed: People want a conversation. They want to be heard as well as to hear. Sometimes we fear initiating a...
by DavidFraser | May 11, 2015 | Relationship Skills, Wisdom
…it did. (And a note on the kindness of strangers.) Last weekend turned into a nightmare for reasons of ill health in the family and other unexpected developments. Part of dealing with that involved driving some family members home late on Monday night in...
