by DavidFraser | Oct 12, 2012 | Change, Communication, Organizations, Wisdom
We hear it so often: “People don’t like change.” That isn’t quite right: After all, most of us would like a doubling of our income, or the gift of a free holiday with everything taken care of. We like that kind of change. Really, it’s that we don’t like feeling...
by DavidFraser | Jul 8, 2012 | Communication, Inspiration, People Magic, Relationship Skills
He says that type of equipment “doesn’t cut it.” So we ask “what’s wrong with that type of equipment?” The open question prompts him to expand on the problems. (Notice we didn’t ask why. More on that key piece below.) But we soon realize we can do better. We’re...
by DavidFraser | Jun 17, 2012 | Communication, Leadership, People Magic, Personal Mastery, Relationship Skills, Wisdom
The host pokes a little fun at the participants. It’s part of an elaborate pattern, you might even say a ritual, in some ways intended to lighten the mood. Trouble is, those at the receiving end feel a little intimidated and may think twice about contributing to the...
by DavidFraser | May 28, 2012 | Communication, Relationship Skills
Picture this… The tone of voice changes: The “uh-uh”s and “yes”s are still there, but they have a hollow sound to them. The nods of the head are automatic. The gaze is no longer intent. He’s gone. I keep talking a little longer and finish a sentence or two to be...
by DavidFraser | May 14, 2012 | Communication, Relationship Skills
… and what to do about it? You’ll have been there, I’m sure… The conversation waxes and wanes, ranges about, goes round and round, without anybody ever seeming to “nail” the issue. Nobody falls out, but they never quite seem to line up either. Why is that?...
by DavidFraser | Apr 10, 2012 | Change, Communication, Leadership, Learning, Organizational Learning, People Magic, Personal Mastery, Wisdom
Progress on anything challenging typically needs a balance of head and heart perspectives; some emotional intelligence alongside the logic and rationale of the numbers and the processes. Neither on their own will be sufficient. But where to start? Where to meet the...
