by DavidFraser | May 6, 2013 | Communication, Personal Mastery, Relationship Skills, Wisdom
There something about train fares… We seem to have a remarkable ability to get worked up about relatively modest amounts of money when it comes to train fares. If our request for a reduced fare is turned down (for legitimate reasons, of course, though we don’t...
by DavidFraser | Apr 29, 2013 | Communication, Leadership, Relationship Skills
The conversation seems to go round in circles. Actually, it would be more accurate to say it meanders all over the place. The participants do seem to be talking about one subject though. After all, they’re using the same words. But they’re not talking about the same...
by DavidFraser | Feb 1, 2013 | Change, Communication, Leadership, Organizational Learning, Systems
“Culture change program” “Public sector reform” “Get well program” We hear these phrases all the time. We might even use them ourselves. But there’s a problem… Using language like this, the hearers need to accept that what they were doing yesterday was wrong....
by DavidFraser | Dec 23, 2012 | Communication, Relationship Skills
In conversation, we commonly think the quality of a question is judged by the information gained and its usefulness to the questioner. But maybe that isn’t right… Perhaps the quality of a question really depends on how the person of whom it is asked works with...
by DavidFraser | Oct 29, 2012 | Communication, Personal Mastery, Relationship Skills
I knew it was a slip as soon as I said it… I’m sat having coffee and a catch-up with a friend. Getting a little too carried away talking about an issue with a third party, I express some annoyance. My friend on the other side of the table listens...
by DavidFraser | Oct 15, 2012 | Communication, People Magic, Relationship Skills
If you state you’re withholding information, you create a barrier between yourself and the people you are with. You break the connection. If you must have secrets, keep even that a secret. Of course, you must respect confidences, and not share what you’re not meant to...
