He might as well have said they prefer to underperform

Jun 22, 2011 | Uncategorized

“We’re an organization that doesn’t like to listen to other organizations,” he said, also seeming to imply that they’d no intention of changing. That would be OK if they knew everything they needed to know.

Except they don’t.

And their results prove it.

And we pay the price.

To perform, we need to learn, and to learn, we need to listen.